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Background
information on SearchFirst Information Services, senior management,
memberships, affiliations, etc.
SearchFirst is proud
to be the pre employment screening services company of choice for many
companies around the U.S.A., as well as complete background searches,
records checks, and due diligence investigations.
As a leader in the pre-employment screening industry, SearchFirst
Information Services is a trusted partner to organizations
nationally. We utilize advanced screening technologies to provide you
with the timeliness, accuracy, and reliability you must have, along with
the cost-effectiveness you require. Our highly trained research
associates can easily handle your special requests and
provide the solution that best fits your situation.
In addition to our technical capabilities, we are committed to providing
‘high touch’ client care. Known for our exceptional client service, SearchFirst
is a ‘voice mail-free’ environment. Clients are
assigned a personal client representative who serves as a "point
person" for all inquiries. We also offer easy to use ordering options
including internet, phone, and fax for client convenience.
Scroll down, or use the Quick Links > for this page;
click links below:
> Who is the Senior Management of SearchFirst, and their credentials?
> What are the SearchFirst
or individual memberships, affiliations, alliances?
> What do clients have
to say about working with SearchFirst?
> What is the
service philosophy of SearchFirst?
> What role does
technology play in working with SearchFirst?
>
Senior Management
of SearchFirst
After
founding the Atlantis Company, a major security management services
firm headquartered in Cleveland, Ohio, Brian purchased Corporate
Information Services and another firm also engaged in security
background information. He merged these two firms to form
SearchFirst Information Services, doubling their capacity, and took
the new firm national. Prior to Atlantis and SearchFirst, Brian
served
for many years as president of a large security company
headquartered in Cleveland, Ohio. He has a Masters Degree in
Business Administration (MBA) and a Bachelors Degree in Criminal
Justice from Baldwin Wallace College. He has served as Chair of the
local chapter of the American Society for Industrial Security and is
a current member of ASIS International. In addition, he has
served or is serving in
security capacities as a state task force member, college
instructor, security director, and operations director (many and
various private and public groups, security task forces, and
organizations).
-
Thomas
Lekan, C.P.P.
Senior Vice President, Investigations,
Due Diligence Investigations, & Security Consulting
Tom is a locally and nationally recognized security practitioner,
enjoying a sterling reputation that he has well earned. He has the
distinction of being a
Certified Protection Professional, board certified by the American
Society for Industrial Security, ASIS International.
Tom is the primary security consultant
delivering high level security consulting services from SearchFirst
to organizations around the U.S. He is a leading security
practitioner and consultant who is locally and nationally known in
the professional security field. Tom appears with some regularity on
radio shows, in trade magazines, and in newspapers – featured in
U.S.A. Today, for example. In addition, he teaches college
courses and lectures on security and safety issues, economic crime
management, crisis response, and many other topics.
Drawing upon his in-depth experience as Director of Security
& Safety for all of the Nestle Corporation operations,
Chief Security Officer for KeyBank, N.A., and as
Security Consultant for Pinkerton Consulting & Investigations,
he delivers high quality consulting and results. At KeyBank, Tom
developed and managed an investigative and security staff of 150
providing services in this 25,000 employee organization with over
1,000 locations, responsible for all critical investigative and
security functions.
-
Kay McKenzie
Senior
Business Manager
Kay is the central figure in SearchFirst, responsible for all
ongoing operations, and is a very savvy, hands-on manager,
specializing in pre employment and background checking for many
years.
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SearchFirst or individual
memberships, affiliations, alliances
______________________________
National Association of
Professional
Background Screeners
The NAPBS Mission
Statement
The National Association of
Professional Background Screeners (NAPBS) exists to promote ethical
business practices, promote compliance with the Fair Credit Reporting
Act and foster awareness of issues related to consumer protection and
privacy rights within the background screening industry.
The Association provides relevant programs and training aimed at
empowering members to better serve clients and to maintain standards of
excellence in the background screening industry.
The Association is active in public affairs and provides a unified voice
on behalf of members to local, state and national lawmakers about issues
impacting the background screening industry.
______________________________
Society for
Human Resource
Management
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Vision Statement: SHRM
serves the needs of the human
resource management professional by
providing the most essential and
comprehensive set of resources
available. In addition, the Society is
committed to advancing the human
resource profession and the
capabilities of all human resource
professionals to ensure that HR is an
essential and effective partner in
developing and executing organizational
strategy. |
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_________________________________
Individual members of the premier, professional, international security organization
(formerly American Society for Industrial Security)
NOTE: any links open in a new browser window.
_______________________________
the Atlantis Company, Security Management Services
_______________________________
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Client comments
about
working with SearchFirst
"SearchFirst has been conducting our background checks for five+ years
and continues to provide exceptional customer service and very quick
turnaround time. They do a great job keeping us advised as to the status
of searches. SearchFirst exceeds my expectations in terms of quality
customer service and responsiveness to our needs."
- - David Rosenbalm, Director of Human Resources & Employee
Development, Snap-on Credit
"We have had much success in having SearchFirst perform background
checks on our candidates. All of the staff has been very professional,
competent and expedient, and has gone above and beyond many times to
serve us. Their reports are reliable, readable and understandable while
their services are cost effective. I would recommend SearchFirst to my
colleagues and business associates."
- - Alexis Hanna, Director of Human Resources, Lake Erie College
"SearchFirst has provided Tucker Ellis & West, LLP, with exceptional
service. We rely on their thorough work ethic and quick turnaround time
when hiring our lawyers. SearchFirst's staff is kind, courteous and
always willing to go above and beyond in order to provide us with the
results we need. I recommend SearchFirst personally for all of your
background information needs."
- - Denae Wunderle, Director of Human Resources, Tucker Ellis & West
LLP
"SearchFirst has been able to provide GBH Communications, Inc. with
professional, factual, and timely background searches on all of our
applicants. The SearchFirst team approaches each search with candor and
discretion and verifies all records. Their in-depth pre-employment
screening process permits us to make educated and critical hiring
decisions."
- - Linda J. Singer, Director, Human Resources, GBH Communications,
Inc.
Clients, if you'd like to send us a comment for
consideration on adding it to our website or other materials, please
email us your comment with your permission to use it in SearchFirst
materials. Thanks. Here >
EMAIL
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Service philosophy
of SearchFirst
A Simple
Philosophy: Putting Service Absolutely First
Here is a quotation we embrace:
"Make service your first priority, not success, and
success will follow."
-Author Unknown-
And success has indeed followed.
Client service or customer service is not a department at SearchFirst. It is the very foundation of our philosophy, mission, and
focus. It is central. We want you to know that SearchFirst is different from other companies
by experiencing the difference,
because of the quality relationships you experience, and because SearchFirst is, in reality, a different kind of firm.
Our philosophy is simple and has remained unchanged since our very
beginning. We are committed to offering our clients quality products and
the most complete array of programs and services in the industry.
Most importantly,
we know that our partner in this business, the client or customer, is
best served when we listen to needs very carefully (see the
client comments )
Responsive to Needs? Talking with our customers about their needs has
helped us to generate successful programs and services. The answer to
our company's success and dramatic growth lies in personally responding
to our customers. An added example of this is our "No Voice Mail"
policy. During normal business hours, calls are answered by our
representatives immediately. No voice mail. No "Press 1 for sales",
"Press 2 for Customer Support"... You get a person who can help. Our
clients spoke - we listened.
Our dedication to the employment screening industry allows us to focus
on providing the best products, programs, and services to you. And while
our competition develops relationships that are satisfactory and
mutually beneficial, SearchFirst builds lasting,
creative, client partnerships. We believe that you'll
appreciate the SearchFirst difference. And should there
ever be a problem, we want to hear about it. We'll listen. Thanks.
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What's the role of technology
in working with SearchFirst?
We use
technology to serve our clients, while we are not bound by it. Our first
focus is on quality searches, quality information, and delivery to our
clients using methods that are legal and in compliance with all laws,
rules, and regulations, to the advantage of our clients. We use the
technologies that assist us to do just that.
Simple-to-Use, Web-Based Service
SearchFirst provides clients a simple, secure, online
service for requesting background checks, viewing reports, and accessing
completed reports. The web-based service offers the convenience of
entering search requests, viewing reports, and accessing information
24/7 from anywhere with an internet connection. Built on an extensible
technology platform to satisfy the changing requirements of hiring
departments of all sizes, the simple-to-use order entry screens enable
hiring personnel to easily enter, track, and receive background
services. Companies nationwide, from small businesses to Fortune 500’s
with hundreds of users, access SearchFirst's web-based service.
Customer-Specific, Customized Packages
By providing management with the ability to predefine
custom packages, order placing at the branch/store level is both
streamlined and standardized. Management can determine which services
are included in each package and the name of each package. If more
flexibility is desired at the branch level, management can simply
determine which services they would like listed in a menu format for
users to select from on an order by order basis. At any time a user may
add any additional service from the services section.
Control
SearchFirst systems are enabled with a highly flexible
security system.
Corporate Users - Branch Users
Corporate Users can place orders and view results for
multiple branches depending on individual access rights. Branch Users can only place orders and view results for
their own branch.
Notifications:
Order Confirmation
Once the user places the orders, the system will generate
an immediate, real-time order confirmation e-mail notification which
indicates to the user that SearchFirst has started processing the order.
Completion Notification
When an order gets completed, the system generates an
order completion notification. This alerts the user that they can login
to the web interface and check the inbox for the newly completed order.
- Simple and effective support for any number of
users.
- Instant tracking of the current status of every
report 24/7
- Scaleable to any size organization.
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Contact
Want to get started with a
search?
Contact us, or just give us a call toll-free during business
hours - NO voice mail - we answer the phone
and your questions.
Call 1-888-807-3272
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Quick Links >
SERVICE SUMMARY for Backgrounds and Pre
Employment: background checks, pre employment screening,
employment screening, pre employment background checks, employment
background checks, employment verification, background
investigations, due diligence investigations, criminal record
checks, criminal background checks, background screening, credit
checks
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