Service Philosophy

A Simple Philosophy:  Putting Service Absolutely First

Here is a quotation we embrace:

“Make service your first priority, not success, and success will follow.” -Author Unknown-

And success has indeed followed. Client service or customer service is not a department at SearchFirst. It is the very foundation of our philosophy, mission, and focus. We want you to know that SearchFirst is different from other companies by experiencing the difference, because of the quality relationships you will develop, and because SearchFirst is, in reality, a different kind of search firm.

Our philosophy is simple and has remained unchanged since our very beginning. We are committed to offering our clients quality products and the most complete array of programs and services in the industry. Most importantly, we know that our partner in this business, the client or customer, is best served when we listen to needs very carefully.

Talking with our customers about their needs has helped us to generate successful programs and services. The answer to our company’s success and dramatic growth lies in personally responding to our customers. An added example of this is our “No Voice Mail” policy. During normal business hours, calls are answered by our representatives immediately. No voice mail. No “Press 1 for sales”, “Press 2 for Customer Support”… When you contact SearchFirst you get a person who can help. Our clients spoke and we listened!

Our dedication to the employment screening industry allows us to focus on providing the best products, programs, and services to you. And while our competition develops relationships that are satisfactory and mutually beneficial, SearchFirst builds lasting, creative, client partnerships. We believe that you’ll appreciate the SearchFirst difference. And should there ever be a problem, we want to hear about it. We’ll listen and respond immediately.